Dealing “no’s”

Here’s a game to play. Go get a deck of cards a shuffle it really well. You only need one player. Yourself. 

Hold the deck in one hand and one at a time turn the cards over face up to create somewhat of a discard pile. 

Here’s the fun part. Every time you see a number card say “No.” Just say it out loud. “No.” 

Every time you see a face card (king, queen, jack) say “Yes.” Go ahead…say it out loud. “Yes.”

This is one of my favorite illustrations to see how many of the “No’s” we have to get to until we get a “Yes.” Sometimes we get a whole pile of “No. No. No.” Before we ever get a “Yes.” 

Sometimes it’s really hard to hear “No.” And sometimes they seem to come at us all at once. But keep asking, hang in there and before long you’ll be excited to hear all the “Yeses!”

Referral Wall

What do you do when you hit the referral wall?

One of the most frustrating things that can happen to any consultant is running out of leads. What do you do? Who do you call? Where does your next party come from? Here are 3 quick and easy steps to get leads when you hit the wall.

  1. Call all the people you didn’t call but should have called. We all have the list of people we didn’t call because we’re afraid of them. Let’s be honest about that. I know you deleted them from your contact list, erased them from your handwritten call list and maybe you even avoid them in public. She seem so put together. Do you know what it’s like to be that person? Maybe you do, maybe people have thought that about you. It doesn’t actually feel good to her, she probably gets left out of stuff because if you’re intimidated by her, so are others. Try saying this “Jane, you always look beautiful and your make up is just so perfect. Mary Kay just came out with some great new eyeshadows. I’d love to get together this week and let you try them on. I’m curious what you think! Would Wednesday evening or Thursday afternoon work better.”
  2. Call your customers. If you have people that buy from you, you can ask them who they know. Create a promotion for new customers and those that refer them. Make it something wonderful like the new compact, filled. Call existing customers and tell her that you’re going to give that away but the only way to go into the drawing is to refer someone to you. If that person holds an appointment both go in the drawing. Try saying this. “Hi Mary, I’m so excited about our beautiful new compact that I decided to give one away. I’m looking for some fresh new faces for my spring makeover binder and I just know how much people love you I thought maybe you’d know someone who could use some pampering. When she and I get together both your names will go into the drawing for the compact. I’m not setting a limit to how many times your name can go in, I’ll just put it in once for everyone you refer to me who decides to spend a few minutes on herself. And you know me, I’m not going to hound her. So who can you think of that deserves a spring makeover?”
  3. This is the best time of year to contact brides and prom goers. I really think prom is overlooked. Those girls may not be rich, they’re just high schoolers…but let me tell you the truth, their moms are spending some serious cash on prom. I’m prepping my second senior for prom this year, which makes this jr/sr prom number four. We have two more daughters in the shoot. By the time high school times four is over we will have spent thousands on dresses, shoes, undergarments, makeup, and nails. Why would we overlook this selling and customer building opportunity? Bridal fairs, shows, and stores aren’t just for brides. They’re for prom goers too. Here’s what you do. GO to local bridal stores. Do not call…GO. Walk in there in your business dress. Ask to speak to a manager. “Hi there, I’m Susie Consultant with Mary Kay. I offer free makeovers to brides and girls going to prom along with their moms and friends or bridal party. I do events at local bridal stores where I offer a drawing for a beautiful gift basket. I would set up close to the front and out of your way. I welcome them to the store and make them feel special, give them a chance to enter the drawing and then send them to you. After they shop I thank them for coming to the store and hand them a rose on their way out. Even if they don’t buy a dress that day, they’ll remember your shop because they felt so special and maybe even come back. Either way it’s about making them feel like a million bucks. So would this Saturday or next be better for you?” Then you get to call every one of those entries. Make sure you put a place on your drawing slip to mark if they are a bride or a prom-goer so that you can be sure to include the moms!

Those are my favorite ways to meet new people, but I’m sure you have more. What do you do when you’ve hit the referral wall?

Do this in December

We get so many questions about closing out your year and how to handle taxes. Here’s a quick list of what you’ll need to do in you Pink Office account to make your taxes easy breezy.

  1. Enter all of your sales for 2018. Mark every sales invoice as paid and delivered. If you have any invoices that weren’t paid, mark those as “write off debt.” This will appear on your “Tax info report” as “invoice bad debt.”
  2. Import or manually enter all inventory orders and mark them “create order and mark shipped.” Then add a payment to the order. This is the process that will save information to your financial records.
  3. Balance inventory levels. Make sure that what is on your shelf matches what is in your Pink Office inventory. If there is any question you can search your history for that item. Just find the product number in your inventory (you may need to check or uncheck “only show on hand”) and then click on “transaction history” in brown. This will show you everytime the product was bought and sold. Pretty handy.
  4. Contact customers for last minute gift ideas or if they need anything for their holiday look. You can even ask if they’d like to remain on  your mailing list. Remember, you pay to mail them things. If they truly aren’t interested you can spend that money more wisely. Archive customers you won’t be needing on your main list.
  5. Enter all extra income (probably commissions) in the money section.
  6. Enter all expenses in the money section.
  7. Once that is all done, take a look at your tax info report in the reports section of the app. You are all set for the new year!

Working around the holidays

We found this beautiful image in the digital assets from www.marykayintouch.com

It can be difficult to fit your business into a busy holiday schedule. Here are a few quick and easy ideas to work your business and enjoy the holidays at the same time.

  1. Be prepared with samples. You are going to likely be out an about more during this season than ever. Your chances for meeting new people are abundant. Take some time to prepare some samples with your business card attached and hand them out any chance you get. Some conversations will give you the opportunity to get her information too. Be sure to have a pen handy so she can jot down her number or be ready with your phone to save her contact information right on the spot. Another fun idea is to leave a few lipstick samples in the ladies’ room at holiday parties. Be sure to have your info attached!
  2. Schedule time for work. I know you have a ton of baking to do, the laundry is backed up, you need to decorate and the house is a mess…but don’t forget to schedule time for work. Look at your schedule and block out some time to make contact with your hostesses, call prospects for bookings and make time for actually holding appointments. Your clients and prospects are busy too…but they need new looks for holiday parties; they have beautiful new outfits that are going to look awful with their summer lip colors. It is your actual job to help these people! Post options on social media and offer to deliver products. You have to continue making contact with your clients even when you’re busy with the holidays. January you will totally say thank you.
  3. Don’t be afraid to talk about your business. You are going to be meeting new people at parties and family gatherings. Someone may ask “so Susie what do you do?” If your response is “I teach 3rd grade.” You just lost an opportunity to grow your business. Instead, try this “I teach 3rd grade and am actually really excited about growing my business with Mary Kay. I love teaching and helping people and Mary Kay offers me the ability to do both. Have you ever tried our skin care?” BAM…opportunity. But you have to have your words ready. You have to be confident. When you are growing your business you need to be ready to talk about it all the time. Your excitement will be contagious.

Those are just a few quick and easy ways to work your business into and around the holidays. What other ways have you found success in working during one of the busiest times of the year?

5 reasons to call customers in October

You need to sell some product, you need to touch base with some customers, you need to boost your upcoming holiday sales. October is the perfect month to call your existing customers. 

  1. The seasons are changing and so is their skin. Contact your customers about reprogramming their skin care for dryer winter months.
  2. Everyone loves a new fall color look. Call our customers to offer to refresh their colors from summer to fall. Offer them a free color consultation tell them about new products and collections. Be sure to let her know that she can invite friends to earn free product.
  3. Call to let your customers know about your holiday products and services you offer. Do you gift wrap and deliver for free? Do you offer any discounts or have a holiday open house. Contacting your customers with this information is a great idea. If you do a mailer or send out a social media invite it’s ok to actually make contact with those customers. Real conversations give you the chance to cover all your bases at once.
  4. Call to get wishlists. Chances are your customers want products they haven’t bought for themselves. Call to get a wish list that you can share with her husband or significant other. Entice her with a special gift just for providing the list.
  5. Update her information. You might be sending out Christmas cards or holiday open house invitations. If so, contacting your customers in advance to make sure you have her most current information is a perfect reason to initiate a conversation.

Try these ideas to make contact with your customers this fall and have a booming holiday season!

Healthy Diet: Healthy Skin

Are you encouraging your clients to nourish their skin from the inside out? Environmental factors are huge when it comes to skin care. What is happening on the surface of our skin can be addressed with Mary Kay skin care, but what we put into our bodies can drastically affect our overall results. Try these ideas to enhance the results you’re already getting from your skin care and encourage your clients to do the same.

I found a few links with great information about what foods are best to improve skin from the inside. (click the Pink words to visit the articles)

I always knew drinking water was great for skin, but who knew dark chocolate was?

This article gives ideas to boost things like collagen production and even ideas for whiter teeth.

Here are some recipes to add fruit (and antioxidants) to your water to drink your way to healthier skin.

https://www.purefiji.com/blog/drink-clear-glowing-skin/
https://www.purefiji.com/blog/drink-clear-glowing-skin/

 

Perseverance

A quick google search of the word “perseverance” brings us to the Merriam Webster definition.

continued effort to do or achieve something despite difficulties, failure, or opposition the action or condition or an instance of persevering steadfastness
My favorite quote on Perseverance is by Newt Gingrich. “Perseverance is the hard work you do after you get tired of doing the hard work you already did.”
It means not quitting.
It means not giving up.
What does that mean for you today? Does it mean another afternoon in the office when it seems the whole world is at the pool or beach? Does it mean making phone calls, meeting with consultants and customers when you feel like you’ve already talked to everyone? Does it mean getting creative and figuring out new ways to reach your goals?
Perseverance probably means all of that and so much more to you right now. I can tell you one thing, a few days will pass, the end of the month will come. It will either come with you reaching your goal or not. The difference will be in how you feel about yourself. The difference will be in whether or not you pressed on.
Now is your chance, don’t leave anything on the table.

Goals for the New Year

After talking to many of you I know you’re busy filling out your taxes and thinking about what you bought and sold in 2017. You’re looking at records and considering last year. When you’re looking at the past, be sure to focus on the future.

  1. Know your numbers. Did you sell less than what you would have liked? How much product would you like to sell in 2018? Once you have this number, divide it by 48 or 49 (assuming that you will take a vacation and have times that you just can’t work.) This is what your weekly goal should be. After you know your weekly sales goal, you can determine how many customers you need to see to meet this goal.
  2. Set a goal. Look back at your weekly accomplishment sheets for 2017. Divide the total by the number of people who ordered for several weeks. You’ll start to see your average customer sale. Once you know this information you’ll know how many customers you need to sell to each week. To be safe, make it a goal to see 1/3 more customers than you need to sell to. So if you need to sell to 10 people each week, plan to see 13. Then to ensure that you see 13, be sure to talk to 17. (Your own personal averages might be different, and your goals will vary. Remember if you need to meet more people be sure to book parties and classes, not just individual facials, whenever you can.)
  3. Get visual. Once you know your weekly goals you can create a chart.  Color happy faces for how many people you need to see each week or color a box green on graph paper for every 5 dollars you sell. Come up with something fun and creative. Post your chart in your office or where ever you’ll see it often. It will keep you motivated all year.

These are just sales goals ideas. I know you’ve got team building goals and car goals as well. One of my favorite sayings is “A goal is a dream with a deadline.” Do the math to figure out what you need to do to reach your own personal success.

Be sure to track all of your sales, income and expense in Pink Office so you can keep a close eye on your accomplishments.

December time management: Stress free Christmas

Owning your own business at the Holidays can be a super stressy time, as if the holidays aren’t stressful enough!

As the woman of the house you’re likely the head decorator, the lead chef, the baker in chief, the CEO of shopping, the party planner extraordinaire AND you own your own business! That’s a lot.

Being a good time manager is the key to keeping the stress low and having a great time over the holidays.

December Week 1

Contact your customers, post on social media, have skin care classes and parties galore. Provide wrapped gifts as add ons at every party and every individual close. Get wish lists and contact husbands, boyfriends and significant others if you haven’t already done this. Setting office hours to wrap gifts, make calls and create posts will help reduce stress. Decide the hours you’re going to work in your office, what ever times work best for you. Work those hours and walk away. If an order, phone call or notification come in, let it go. You’ll get it next time your in your office or when you’re not with those you love. When office hours are over, bake, decorate, wrap and shop. This is your time with your family.

December Week 2 

Post the last day you’ll deliver on whatever social media you use to communicate with your followers. Will you make deliveries on the 22nd or 23rd? Will you wrap gifts past the 23rd? Make decisions for your business early on so that you don’t end up in a situation where you have to say no. You don’t want to lose any sales, but being available early will help them think of you first instead of last. Continue to contact customers and work your business as usual until your designated date. When you set hours for yourself honor them. Honor them by working the hours your chose ahead of time and honor your family by ending them when you said you would. Close your office door behind you, shut off your computer, don’t reply to notifications, close your datebook. Your family will be grateful to have you completely present with them.

found on pinterest

December Week 3

Make final deliveries, offer add ons and have them wrapped and ready. Deliver to offices and other places of business if possible, have business cards and samples with a little candy cane or something of the sort ready to give to anyone else you see when you make your delivery. Post on social media a last minute gift and remind your customers of your final delivery date. Work the hours you set and do all the other fun holiday stuff you planned before.

found on pinterest

 

Managing Business Expenses

Skin care parties, color make overs, holiday open houses.

Party! Party! Fun!

It’s easy to have fun, but surprisingly it’s also easy to record your business expenses. Not only is it easy, it is also vital. Unless you are truly in the business to simply have a good time, knowing how much you’ve spent and what you’ve spent it on could be the difference between realizing an income and just having fun.

What expenses do I need to record in Pink Office?

Any expenses that are NOT part of an inventory order should be recorded in the “Money” section of your Pink Office account. Wholesale purchases, sales tax paid, shipping and section 2 are all recorded on your tax info report and are pulled straight from your inventory order once it is either imported or manually entered. Those don’t need to be re-entered in the money section. Items purchased at a store such as cotton balls, windex, paper towels, wash cloths, and pens can and should be recorded in the “Money” section as expenses. Babysitting, wardrobe, and MK connections orders should be entered as an expense as well. Here’s a walk through on how to do that. Don’t forget you can create any expense type that you like.

Where do I enter my commission check as income? 

Click the “Money” tab and then click “Income” and enter your monthly commission check there.

What report should I use to file my taxes?

The best report for your taxes is the “Tax Info Report.” This will give you a comprehensive view of the money you’ve had as both income and expenses. If you’d like to see your top expenses and maybe where you could cut back take a look at your “Top Expenses” report.

How do I pay myself from my business? 

You can pay yourself in product by creating a personal use invoice just like any other sale. You can also pay yourself by writing a business check to your personal account, or make an online transfer. Any time you pay yourself from your business account to your personal account create an expense. This will help you track exactly how much money you are really making. Many consultants use the 60/40 split. 60% of their pretax income goes back into the business and 40% is income. This only works if you are operating with a full inventory and if 10% is enough for your business expenses. You might be better served with an 80/20 or 70/30. You’ll just have to decide what works best. Business loan repayments must come from your income. Once your loan is paid off you can take an actual income.

One of the most important things to remember is that though you are having fun and helping people you need to be able to realize an income. If you keep a close eye on where you’re spending your money you’ll make better choices and keep yourself in business. As always if you have any further questions about how to use Pink Office to help make your business strong contact our support staff by clicking the pink bubble in the bottom right corner when logged into your Pink Office account.